Terms and Conditions for Love and Photos
Last Updated: February 27, 2025
IMPORTANT:
These Terms and Conditions must be accepted by the Client before payment is accepted or services are rendered. By clicking the payment button, providing payment, or otherwise confirming your booking—and submitting payment—the Client acknowledges that they have reviewed our website and have selected a specific photography and/or photography + video package (the “Package”), and that all details provided (including the wedding date and location) are correct and complete. These Terms and Conditions supersede any prior or simultaneous agreements between the parties.
1.1 Package Selection and Confirmation
The Client has selected a Package that fully describes the products and services to be provided on the agreed wedding date at the specified location. By clicking the payment button, providing payment, or otherwise confirming your booking—and submitting payment—the Client acknowledges that they have reviewed our website and selected a specific photography and/or photography + video package (the “Package”), and that all details provided (including the wedding date and location) are correct and complete.
1.2 Service Execution
In exchange for the full Package Price (as defined below), Love and Photos commits to performing all services as described in the Package on the wedding date. Our services commence upon receipt of payment and include all necessary pre-event planning, coordination, and arrangements.
2.1 Payment Requirements
The total Package Price, including any applicable taxes and fees, must be paid in full at least two (2) months prior to the wedding date. Failure to pay on time will result in the loss of any payments and guarantee of services. All payments—including any deposits and the full Package Price—are non-refundable and non-transferable. Once submitted, no refunds or credits will be provided under any circumstances, regardless of cancellation or rescheduling.
2.2 Immediate Service Commitments
Upon payment, Love and Photos immediately begins its preparatory work (scheduling, securing assignments, coordinating with our team, etc.). The Client acknowledges that our pre-event commitments and financial expenditures are time-sensitive. As a result, even if the Client cancels or reschedules (see Section 7), all payments remain final except as specifically noted herein.
2.3 Cancellation Policy for Month-to-Month Payment Clients
For clients who elect to pay on a month-to-month basis rather than the full Package Price upfront, all payments remain non-refundable. If the Client cancels the services under the month-to-month payment arrangement, a cancellation fee of $300 will be billed. In addition, clients choosing the month-to-month payment plan will incur a $150 processing fee (this fee can be avoided by paying in full upfront). To initiate cancellation, the Client must provide written confirmation via email to
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3.1 Communication and Information Gathering
After accepting these Terms and Conditions, the Client must fill out an electronic questionnaire where they submit essential logistical details (arrival address, schedule, etc.). This information must be provided by the deadline specified—no later than fourteen (14) days prior to the wedding date. The information provided in this electronic questionnaire will serve as the sole source of logistical details for our team and will supersede any alternate communications (e.g., emails or text messages).
4.1 Arrival Time and Address
The Client must provide an arrival address and arrival time for the event via the electronic questionnaire at least 72 hours before the wedding date. If no arrival time is specified, Love and Photos will default to a 12:00 PM arrival time. This time is considered the start of continuous, paid coverage and should be at least 30 minutes prior to any scheduled event activities (e.g., ceremonies or first looks).
4.2 Coverage Hours
Coverage hours are continuous and billed in full-hour increments. The scheduled start and end times, as submitted by the Client, define our paid coverage period. If an important activity is still in progress at the end of the scheduled period—and if our on-site crew determines that departing would disrupt the event—Love and Photos may extend coverage by one (1) additional hour. Any additional hours will be added to the Package Price at a rate of $300 per additional hour.
4.3 Rescheduling
If the Client needs to change the wedding date, a one-time reschedule is permitted provided that written notice is given at least 15 days before the original wedding date. Additional rescheduling requests or failure to provide proper notice may result in cancellation of services with no refund.
4.4 Contractor Breaks and Vendor Meal
If our contractor (photographer/videographer) is present for more than 4 hours, they are entitled to a 30-minute break during which a vendor meal will be provided. The cost of the meal will be covered by the Client.
4.5 Overtime, Travel, and Additional Fees
The agreed-upon package includes time for travel between locations within a 20-mile radius of the venue. Any additional travel beyond this area will incur a fee of $0.70 per mile. Retouching or any editing requests beyond the standard Package inclusions will incur additional charges, which will be quoted separately.
Love and Photos relies on a team of skilled professionals to deliver our services. We retain sole discretion in selecting the lead and, if applicable, the assistant photographer and/or videographer. In the event of illness, scheduling conflicts, or other unforeseen circumstances, we may substitute team members with qualified professionals who meet our standards for technical and artistic quality.
6.1 Safe Environment
The Client is responsible for ensuring that the event environment is safe, legal, and free from harassment, threats, or dangerous conditions. If our team encounters behavior or conditions that are unsafe, threatening, or abusive, Love and Photos reserves the right to cease services immediately and depart the premises. In such cases, no refund will be issued.
6.2 Equipment Protection
The Client must exercise reasonable care to safeguard any Love and Photos equipment (cameras, lenses, lighting, etc.) that may come under the control of any Client Party. Should any equipment be damaged or lost due to negligence or other improper acts while under Client control, the Client agrees to promptly reimburse Love and Photos for the replacement cost and any related expenses.
7.1 Cancellation and Non-Refundability
Because Love and Photos commits significant resources and schedules our team based on the agreed wedding date, all payments are final and non-refundable. If the Client cancels the event or our services for any reason, all funds paid remain non-refundable and non-transferable to any future date, unless otherwise agreed to in writing by Love and Photos.
7.2 Rescheduling Fee and Liquidated Damages
Should the Client choose to reschedule (beyond the one-time provision in Section 4.3), the Client agrees to pay a fee of $750 before the next date is arranged and scheduled. This fee is intended to cover our incurred costs, including pre-event preparations and commitments made to third parties. If there are any other unpaid fees, they are to be paid at this time as well.
7.3 Studio Cancellation and Refund
In the event that Love and Photos cancels the services and is unable to provide a replacement photographer, the Client will receive a full refund of all payments made.
8.1 Delivery of Edited Media and Turnaround Time
Final edited photos will be delivered to the Client within 6 weeks from the wedding date. Following the event and subsequent editing process, Love and Photos will deliver the final, edited photos (and video, if applicable) via a download link provided to the Client. This link is the sole method for accessing the final deliverables. Once the media is delivered, it is considered final. The Company has no obligation to perform any further edits to any photos or video, even if requested by the Client.
8.2 Access Period and Download Rights
The download link will remain active for two (2) months from the delivery date. During this period, the Client may download the edited media an unlimited number of times for personal use.
8.3 Exclusion of Raw Materials
The Client acknowledges that only edited, final versions of images and/or videos will be provided. No raw or unedited files will be supplied under any circumstances.
8.4 Photographer’s Backup & Storage
Love and Photos agrees to store a backup of the wedding photos for 2 months after the date of delivery. After 2 months, Love and Photos is not responsible for storing or providing copies of the photos. If copies of the photos and/or videos are requested after 2 months, a $200 storage fee will apply.
8.5 Data Loss Protection
The Studio agrees to take all reasonable precautions to prevent data loss. In the event of full and unrecoverable data loss, the Client will receive a full refund of all payments made. This does not apply to partial data losses.
9.1 Warranty and “As-Is” Services
Love and Photos retains full production and editorial control over all deliverables. Except as provided herein, all services and deliverables are provided “as-is” without any warranty of any kind—express or implied—including any warranty of merchantability or fitness for a particular purpose.
9.2 Professional Exclusivity
The Client agrees that Love and Photos is the exclusive provider of professional photography and/or videography services on the wedding date. The Client shall not engage any additional professionals to perform similar services during the event.
9.3 Copyright and Client Photo Rights
Love and Photos retains copyright ownership of the images. The Client will receive full printing, sharing, and distribution rights to the final edited images for personal use, including printing, sharing online, and creating photo albums. The Client is not permitted to modify the deliverables or use them for commercial purposes without our prior written consent.
9.4 WARRANTY OF MERCHANTABILITY
Client grants Love and Photos full production and editorial control regarding all aspects of the Products. Love and Photos makes no guarantee, either expressed or implied, regarding the aesthetic qualities of the Products and services offered, including any specific effect, request, and/or pose, photographed or videotaped segments. EXCEPT AS SET FORTH IN THIS SECTION, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL SERVICES AND GOODS, INCLUDING PHOTOGRAPHS AND VIDEO, PROVIDED HEREUNDER ARE PROVIDED “AS-IS”, WITHOUT ANY WARRANTY OF ANY KIND AND LOVE AND PHOTOS HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
10.1 Mandatory Arbitration
Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions—including its interpretation, performance, or breach—shall be resolved by binding arbitration under the rules of an agreed-upon arbitration provider in San Diego County, California.
10.2 Costs and Fees
The prevailing party in any arbitration proceeding shall be entitled to recover reasonable attorney’s fees and other administrative costs from the other party.
10.3 Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California. Any disputes not resolved through arbitration shall be subject to the exclusive jurisdiction of the courts located in San Diego County.
11.1 Indemnification
The Client agrees to indemnify and hold harmless Love and Photos, its affiliates, employees, contractors, and agents from any losses, damages, or liabilities arising from any breach of these Terms and Conditions by the Client or from the performance of our services, except in cases of gross negligence or willful misconduct.
11.2 Assignability and Third-Party Beneficiaries
These Terms and Conditions shall be binding upon and inure to the benefit of the respective successors and assigns of the parties. No person or entity not a party to these Terms and Conditions shall have any rights or remedies hereunder unless expressly provided.
11.3 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be reformed to reflect the original intent as closely as possible.
11.4 Counterparts and Electronic Signatures
These Terms and Conditions may be executed in counterparts and by electronic agreement, all of which together shall constitute one instrument.
11.5 Entire Agreement
These Terms and Conditions, including any forms or questionnaires completed online, constitute the entire agreement between the Client and Love and Photos regarding the subject matter herein and supersede all prior agreements—written or oral.
11.6 Modifications to Terms and Conditions
Love and Photos reserves the right to modify, update, or change these Terms and Conditions at any time without prior notice. It is the Client’s responsibility to review these Terms and Conditions periodically. Continued use of our services after any modifications constitutes acceptance of the revised terms.
11.7 Website, Social Media, and Sample Displays.
The Client acknowledges that Love & Photos showcases both our own work and sample media from third-party sources to illustrate our services, quality, and style.
For questions, concerns, or notices regarding these Terms and Conditions, please contact:
Email:
ACCEPTANCE:
By clicking the payment button, providing payment, or otherwise confirming your booking—and submitting payment—the Client acknowledges that they have read, understand, and agree to be bound by these Terms and Conditions in their entirety.